Below are the most frequently asked questions which we have answered. Please check here before you get in contact with us, as you may find we have already answered your question. Just select a category below and then click on a question to view the answer.
Issue 1 comes at the special price of £1.99 (€3.99). Premium subscribers pay £2.99 (€4.99).
Issue 2 comes at the special price of £6.99 per issue (€9.99). Premium subscribers pay £7.99 (€10.99).
From issue 3 onwards, standard subscribers pay £9.99 per issue (€14.99) and premium subscribers pay £10.99 per issue (€15.99).
You can order back issues via the Hachette Partworks shop, or alternatively you can contact our Customer Service Team using one of the methods on our Contact Page. Please note that it can take up to 28 days to deliver your back issues from receiving your request.
You can subscribe in one of 3 ways; online here, by telephone on 0333 300 1510 (UK) 0333 300 15 11 (ROI) or by post by filling in a subscription form which can be found in issues 1, 2 and 3 of the collection.
If you subscribed from issues 2, 3 or 4, you will receive your FREE issue, FREE Aquila notebook and FREE Warhammer 40,000 galaxy map with your first delivery.
IF YOU SUBSCRIBED FROM ISSUE 5 ONWARDS, PLEASE NOTE THAT YOU ARE NOT ENTITLED TO FREE GIFTS.
Please note that the title of your free book may vary depending on your subscription starting issue.
You will receive your FREE Chaos bookends with your second delivery. If you subscribed online you will also receive your FREE Warhammer 40,000 coasters.
Please note that if you subscribe from issue 1, your FREE issue will be included in your 2nd delivery.
You will receive your FREE Inquisition tankard with your fourth delivery.
Please note, some gifts may be dispatched separately from the issues.
No, sorry, but if you’d like to subscribe you can do so via our Subscription page. Please note that gifts are part of a special offer only available to people who start their subscription with issues 1, 2, 3, or 4.
Please note that premium subscription is not available to those starting their subscription from issue 06 onwards. The Premium subscription is an exclusive offer giving you the opportunity to receive additional gifts throughout the collection by paying only £1 extra per issue.
You will start paying the extra £1 (€1) from your starting issue. The free issue you’re entitled to as a subscriber will of course remain free. If you start your subscription at a later issue you just have to pay an additional £1 (€1) per issue for the issues you have missed. Please note that you can only upgrade your premium subscription until issue 5.
If you have subscribed online, you will receive a confirmation email within 24 hours of placing your order. Please check your spam folder as it may have been sent there. If you subscribe via post or phone, you will receive a confirmation welcome letter within seven days of us receiving your request to subscribe. This contains your subscription number and details of your subscription. If you do not receive this email or letter, please contact our Customer Service Team using one of the methods on the Contact page, since there may have been a problem receiving your order, or an error with the email address or postal address used on your order form.
If you have paid for your issues or returned them within the last 7 days, please ignore the new invoice. If you have any other problems, please contact our Customer Service Team. Paying promptly will guarantee that you receive your issues at the right time and that we don’t send you reminders.
All our despatches are sent by Royal Mail. Some parcels that we send out which include gifts, magazine binders, or storage boxes may be too large to fit through letter boxes. If Royal Mail has attempted to deliver a large parcel and there is nowhere suitable to leave it, they may have returned it to your local sorting office. Please check to see if they have left a 'We tried to deliver' card which should have your sorting office contact details on it.
We will replace all of your issues with the correct copies. In order for us to arrange for a replacement, please send back the wrong issue(s) and contact our Customer Service Team using one of the methods on our Contact page. If you email the team, please include your name and subscription number in the subject line.
We are sorry to hear that. We will replace any damaged issue FREE of charge. Just send back your damaged issue and contact our Customer Service Team using one of the methods on the Contact page. It may be also a good idea to mention the problem to Royal Mail.
We are sorry to hear that. If you have recently subscribed please allow up to 28 days for the delivery of your first parcel. Our Customer Services Team can resolve this for you, please just get in touch using one of the methods on the Contact page. If you email the team, please include your name and subscription number in the subject line.
If you are not satisfied with a dispatch, you have the right to return it within 14 (fourteen) days from the day you received it. To exercise this right, simply inform us of your decision by email, telephone, or by sending us the withdrawal form available here. You may send us back the dispatch, at your own cost, without giving any reason and without any penalty. Of course, you will not have to pay for this dispatch. As soon as we have registered the return of the dispatch, your debt will be cancelled. The dispatch must be returned, sealed, with the invoice, where applicable, to the following address: Wahammer 40,000 Legends
PO Box 77
Please include your subscription number with your parcel. A parcel kept more than 14 calendar days means acceptance and the invoice should be paid promptly.
You can cancel at any time giving 28 days’ notice - please contact our Customer Service Team using one of the methods on the Contact page. If you contact the team by writing, please include your name and subscription number.
Please contact our Customer Service Team if you want to cancel the premium side of your subscription.
If you have not yet received your first Warhammer 40,000 Art Print, you will be entitled to a refund.
If you have received your first Warhammer 40,000 Art Print and then decide to cancel before you receive the second Warhammer 40,000 Art Print, you will only receive a refund on the issues you have paid the extra £1 (€1) on since the first Warhammer 40,000 Art Print.
If you have received your second Warhammer 40,000 Art Print and then decide to cancel before you receive your third Warhammer 40,000 Art Print, you will only receive a refund on the issues you have paid the extra £1 (€1) on since the second Warhammer 40,000 Art Print. The same principle applies for all Premium Warhammer 40,000 Art Prints.
Yes, you can now access your subscriber account online on www.hachettepartworks.com. You will need to register to access your collections and this will only take a few moments. You will be able to see the following information.
Check to see which issues and free gifts have been sent to you and when.
Check what you have paid for and see if there is any outstanding amount.
It may be a temporary problem, so please click Refresh to reload the page. If you are experiencing problems getting through to the secure order area when trying to place a subscription, please get in touch with our Customer Services Team using one of the methods on the Contact page.
Call the Warhammer 40,000 Legends collection customer services team on 0333 300 1510 (calls are charged at your local rate from a landline).
Write to our customer services team at:
Warhammer 40,000 Legends collection
PO Box 77
New to partworks?
A partwork is simply a publication released in several parts, building up over a period of time to form a complete collection.
Warhammer 40,000 Legends Collection is released every fortnight, and each issue features your next Warhammer 40,000 novel.
EXCLUSIVE BENEFITS FOR SUBSCRIBERS
EXCLUSIVE BENEFITS FOR SUBSCRIBERS
5 FANTASTIC FREE GIFTS + A FREE ISSUE
The price of each issue remains the same throughout the series.
NEVER MISS AN ISSUE
You may cancel your subscription at any time.
As a subscriber, each issue is delivered to your home, at no extra cost.
SEND NO MONEY NOW
Payment is taken only after dispatch of your issues.